Yes, Cellbase connects you with suppliers who ship globally, though availability varies by supplier and product.
Seamless international shipping
Suppliers handle all aspects of international shipping for you, including:
- Customs documentation and declarations
- Export certifications and permits
- Appropriate packaging and labeling
- Declared value for customs purposes
- Carrier selection and booking
- Tracking setup
Your chosen shipping method includes all necessary handling and paperwork. You don't need to manage customs documentation or export requirements.
Your only responsibilities
Import duties and taxes: You're responsible for any import duties, VAT, or taxes charged by your country. These are typically collected by the carrier on delivery or through your country's customs system.
Import permits (if required): Some products require import permits in certain countries:
- Live cell lines may require biological import permits
- Certain growth factors face import restrictions
- Controlled substances need authorization
You don't need to research this yourself before ordering. If your shipment needs an import permit, your supplier will confirm exactly what's required for your destination after you order, before it ships.
Additional information requests
If the supplier needs any additional information from you for customs clearance or shipping (such as import permit numbers, tax identification, or specific delivery instructions), they'll contact you before shipping. This applies to both standard and cold chain shipments.
Customs clearance
International shipments clear customs in your destination country. Typical clearance takes 1-5 business days but can occasionally take longer depending on:
- Customs workload at your location
- Product type (biological materials may require additional inspection)
- Completeness of documentation (supplier-provided)
- Random inspection protocols
Customs delays are beyond the supplier's and carrier's control. Tracking will show when your package enters and clears customs.
Cold chain international shipping
For temperature-sensitive products shipped internationally:
- Suppliers use validated international cold chain carriers
- All customs documentation is expedited to minimize delays
- Express clearance services are typically included
- Temperature monitoring continues through customs
- You'll receive specific delivery coordination for time-sensitive materials
Delivery to your location
Once cleared through customs, local carriers complete delivery to your address. You'll receive tracking updates throughout the entire journey from supplier to your door.
