You can message a supplier directly from any product or order page using the "Ask about this product" or order messages feature, or contact Cellbase support and we'll coordinate with the relevant supplier on your behalf.
Before purchasing
If you have questions before ordering, use the "Ask about this product" link on the product page, or reach out through our customer support.
Common pre-purchase questions:
- Product compatibility and specifications
- Bulk pricing or custom formulations
- Lead times and availability
- Shipping options to your location
- Certification documentation
- Technical requirements
After purchasing
For order-related questions, message the supplier directly through your order messages, or contact Cellbase support with your order number:
- Order status and processing updates
- Shipping and delivery coordination
- Tracking information
- Technical support
- Product quality questions
- Documentation requests
If you're unable to reach a resolution directly with the supplier, we'll liaise with them to resolve your query quickly.
Why messaging is built in
Direct messaging with suppliers, backed by Cellbase support when you need it, ensures:
- Quick response coordination
- Proper documentation of all queries
- Support if issues arise
- Consistent service experience
- A single point of contact for anything that needs escalating
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