How do I receive and fulfill orders from Cellbase?

Orders come directly to your supplier dashboard with all information needed for fulfillment.

Order notification

When a buyer orders your product:

Instant notification via email with order details
Dashboard alert in your supplier portal
Order appears in your "Pending Orders" queue

Order information includes:

Buyer company name and delivery address
Products ordered with quantities
Buyer's special instructions (if any)
Purchase order number (if provided)
Payment confirmation

Processing workflow

Step 1: Prepare shipment. Pick, pack, and prepare products according to your standard procedures. Include:

All ordered items with correct quantities
Relevant documentation (COA, SDS, specifications)
Handling instructions if applicable
Your contact information for questions

Step 2: Ship. Ship using your preferred carrier. For cold chain products, ensure appropriate packaging and temperature monitoring.

Step 3: Enter tracking (required). In your dashboard:

Select the order
Enter tracking number
Select carrier
Mark as "Shipped"

Buyer automatically receives tracking notification.

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