For pricing and shipping rates, you can update these directly through your supplier dashboard — changes sync through automatically. For everything else — descriptions, images, specifications, new products — contact your Cellbase account manager and we'll implement changes quickly, ensuring buyers receive appropriate notifications where needed.
What you can update yourself
- Product pricing
- Shipping rates
What goes through your account manager
Routine updates:
- Product descriptions
- Images
- Stock status
- Lead times
- Shipping options
- Documentation (COA, SDS, specification sheets)
How to request updates
Step 1: Send update request. Contact customer services with:
- Product name and SKU
- What needs updating
- New information (specifications, prices, images, etc.)
- Effective date (immediate or scheduled)
Step 2: We implement changes. Our team updates your listing with the new information. For routine updates, changes typically go live within 1-2 business days.
Step 3: Review confirmation. For significant changes (pricing, specifications), we send you a preview before publishing to ensure accuracy.
Step 4: Changes go live. Once confirmed, updates publish immediately.
Update timeframes
Standard updates (1-2 business days):
- Product descriptions
- Images
- Documentation uploads
- Routine pricing adjustments
- Shipping option changes
Planned updates (coordinated timing):
- Major formulation changes
- Product line refreshes
- Seasonal pricing adjustments
Schedule these with your account manager to coordinate buyer communications.
Bulk updates
Updating multiple products simultaneously:
- Send a spreadsheet listing all products and required changes
- We implement all updates and send confirmation
- Review the changes
- We publish everything at once
Bulk updates typically complete within 3 business days depending on volume.
Significant product changes
For major updates, we'll help you decide the best approach:
Minor improvements: update the existing listing. Examples:
- Improved purity
- Enhanced packaging
- Extended shelf life
- Minor formulation optimization
Major formulation changes: create a new product listing. Examples:
- Different cell line source
- Substantially modified media composition
- Alternative scaffold material
- New bioreactor generation
This prevents confusion for buyers who purchased the previous version and want to reorder the same formulation.
Product discontinuation: archive the old listing. We may:
- Mark as "No longer available"
- Show replacement recommendations
- Maintain the page for existing customer reference
- Redirect to alternative products
Buyer communication for major changes
When making significant updates, we can help you:
- Add detailed update notes to product descriptions
- Send direct notifications to past buyers
- Create comparison information between versions
- Answer buyer questions about changes
Your account manager coordinates these communications to maintain buyer confidence.
Version control support
For products with multiple formulations or versions:
- We can create separate listings for each version
- Link related products together
- Maintain clear naming conventions (v1, v2, etc.)
- Help buyers understand which version suits their needs
Best practices
Be proactive with updates: contact us when you have:
- New certifications obtained
- Improved manufacturing processes
- Extended shelf life data
- Enhanced product performance
- Supply chain improvements
These updates strengthen your listings and buyer confidence.
Communicate price increases early: give us advance notice (1 week preferred) for price increases. We can:
- Schedule the change for a specific date
- Notify buyers with favorited products
- Allow time for buyers to order at current pricing
- Update volume discount tiers accordingly
Keep documentation current: send updated COAs and specification sheets as they become available. Fresh documentation builds buyer trust.
Monitor competitor changes: if competitor pricing or specifications change significantly, your account manager can advise on positioning updates to maintain competitiveness.
