Cellbase requires reliable shipping practices to ensure product quality and buyer satisfaction.
Shipping standards
Tracking required: All shipments must include tracking. Enter tracking information in your dashboard within 24 hours of shipping.
Appropriate carriers: Use reputable carriers with:
- Reliable delivery timeframes
- Package tracking
- Insurance options for high-value shipments
- Cold chain capabilities (for temperature-sensitive products)
Packaging requirements
- Secure packaging preventing damage in transit
- Cushioning for fragile items
- Leak-proof containers for liquids
- Temperature-appropriate packaging for cold chain items
Shipping timeframes
Standard processing: Ship orders within 1-2 business days of receipt for in-stock items. Update order status if you need additional time.
Express available: Offer express shipping options for buyers with urgent needs. Clearly communicate additional costs.
International shipments: For international orders:
- Complete customs documentation accurately
- Include detailed product descriptions for customs
- Declare correct values
- Provide all required certificates for biological materials
Best practices
Cold chain shipping: For cell lines and temperature-sensitive materials:
- Use validated shipping containers
- Include sufficient dry ice or gel packs for transit duration plus buffer
- Add temperature indicators
- Ship early in week to avoid weekend delays
- Use express services (24-48 hour delivery)
- Coordinate delivery timing with buyer when possible
Documentation: Include in every shipment:
- Packing slip listing all items
- Certificates of Analysis for batch/lot shipped
- Safety Data Sheets for hazardous materials
- Your contact information
- Handling instructions if applicable
Communication: Notify buyers of:
- Shipment dispatch
- Tracking information
- Expected delivery date
- Any delays or issues
Damage prevention
- Use appropriate box sizes (not too large)
- Cushion products adequately
- Mark fragile items clearly
- Seal liquids in secondary containment
- Indicate correct orientation for packages
