Due to the nature of cultivated meat products, most items are not eligible for return.
Non-returnable products: The following cannot be returned once shipped:
- Cell lines and biological materials
- Growth media and liquid supplements
- Opened consumables and sterile products
- Custom or made-to-order items
- Cold chain products (cell lines, certain growth factors)
These products are excluded from returns due to:
- Contamination risk from handling
- Storage requirements outside our control
- Sterility and quality assurance considerations
- Perishable nature of biological materials
Defective or damaged items: If you receive products that are:
- Damaged during shipping
- Defective or not as described
- Temperature-compromised (based on temperature indicators)
Contact the supplier directly within 24 hours of delivery. Suppliers will work with you to:
- Arrange replacement at no charge
- Issue credit for defective products
- Investigate and resolve quality issues
Wrong item shipped: If you receive the wrong product, contact the supplier within 24 hours. They'll arrange return shipping and send the correct item.
Questions before ordering: If you're uncertain about a product's suitability, contact sales and we can help answer any questions.
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